Perfect for quick guidance.

• 30-minute video or phone consultation

• Help identifying your water heater model and maintenance needs

• Step-by-step instructions for one basic service (e.g., flushing, cleaning filter)

• List of recommended tools and materials

More detailed support for hands-on homeowners.

• 1-hour video consultation

• Full walkthrough of 1–2 services (e.g., flush, descaling, cleaning intake filter, basic troubleshooting)

• Follow-up checklist + tool/material guide

• 3 days of post-call email support for follow-up questions

For more complex jobs or first-timers.

• 90-minute video consultation

• In-depth assistance on multiple services or deeper diagnostics

• Personalized maintenance plan

• Video walkthroughs or resources provided

• 7 days of follow-up email/text support

Your personal service coach from start to finish.

• Up to 2 hours of live consultation (can be split into 2 sessions)

• Support with full maintenance, error code troubleshooting, and parts selection

• Custom how-to video (if needed)

• 14 days of unlimited follow-up via email or text

• Priority booking for emergency questions